SAP Research: Public Safety
An example of how SAP Leverages their Research Team
to innovate in the public sector
Example: Soknos
John Ellenberger
Director Research SAP Labs
SAP Research EMEA & APA
Global Network (CECs/SRCs)
Darmstadt
Dresden
Belfast
Karlsruhe
Walldorf
St.Gallen
Sophia
Antipolis
Ra’anana
Zurich
Bangalore
(New)
Pretoria
SAP Lab-based Research Centers
Campus-based Engineering Centers
© SAP
2008
/ Standard
Presentation / Page 2
© SAP
2008
/ Page
2
R&D sites
Brisbane
SAP Research – Organizational Role
Basic
research
Discovery
Applied
research
Invention
Industrial
research
Transfer into
SAP products
Innovation
Exertion of influence
© SAP 2007
2008 / Standard
Page 3 Presentation / Page 3
Q. How do we assure that our public safety
product meets the needs of the end-user?
Short Answer: Just like we do all our commercial products.
Almost all SAPs products are developed in cooperation with one or more
key customers from concept to production. The research group plays a
role in identifying and realizing the longer term trends on behalf of the
product groups.
Lets look at a recent example of one such project in the public
safety space: the incident management system called SOKNOS
© SAP 2008 / Page 4
Observe a Changing Approach to Public Safety
By talking to customers, collaborators and colleagues we
observe a new trend/change in context…
from
Pre-planned
to
Dynamic
from
Reactive
to
Anticipatory
from
Single-agency
to
Collaborative
© SAP 2008 / Page 5
Formulate a Vision
The SoKNOS vision is to enable decision
makers
Police
Fire Fighters
Soknos
Further
Organizations
to quickly find and integrate information from
heterogeneous and distributed environments
 to visually explore the situation at hand,
individually or in collaboration

to create new information such as commands or
requests but also new geo-spatial objects, plans
and documentations
In short: …
THW
© SAP 2008 / Page 6

SoKNOS follows the vision of seamlessly
integrated, heterogeneous information
sources that enable emergency organizations
to collaborate in an efficient way.
Breakdown The Problem Into Areas of
Expertise and Assign Them to the Experts
The requirements of the next generation of emergency management
systems can be grouped in four research areas:
Visualization & User
Interaction
Information Service
Integration
Requirements
Information Creation
© SAP 2008 / Page 8
High
Resolution
Management
Information
Aggregation &
Generalization
Feed the Commercial Pipeline
The deliverables from the research group can take a number of forms:
 Well
documented requirements
 Prototype and Usage Experience
 Expertise (i.e. personnel)
 Spinoff
 Additional
projects / research
In the case of SOKNOS:
A
prototype was built and widely demonstrated
 A consulting deliverable was built using research programmers working under
supervision of the product / consulting team
 A follow-on project was proposed to apply similar technology to different domain
For more information http://www.soknos.de/
© SAP 2008 / Page 9
Thank you!
© SAP 2008 / Page 10
Extra Slides
These slides are not being presented
© SAP 2008 / Page 11

Irvine Workshop Slides - Center for Emergency Response