Information for people with reduced
mobility in the field of public transport
Barrierefreie ÖV-Information für
mobilitätseingeschränkte Menschen
Peter Vollmer
RMV Head of Communication
Alexander Pilz
VBB
1
Idea of the project BAIM (1)
The idea of the project is to develop information services for
people with reduced mobility in the field of public transport
 two different demonstration areas (greater Frankfurt and Berlin)
 information about the accessibility and
usability of public transport systems
 all journey stages, from planning to
travelling
 analysis of the different requirements
of user groups
 static and dynamic information
 special data management
Source: RMV
2
Idea of the project BAIM (2)
The idea of the project is to develop information services for
people with reduced mobility in the field of public transport
 already existing route planning
solutions and scheduling systems
via Internet
 new services e. g. via mobile
phone, smartphone, and
conversational systems based
on natural language technologies
 first services base on target
scheduling times
 later real-time information will
be given
Source: RMV
3
Process
Phase 1
(regional
services,
2005/2006)
Analysis of user demands/requirements
Data management, data collection
Realisation of services (especially static information)
Test
Evaluation
Phase 2
(regional
services,
2006/2007)
Analysis of user demands/requirements
Data management, data collection
Realisation of services (especially dynamic information)
Test (May – July 2007)
Evaluation
Phase 3
(supra-regional/
nationwide
services,
2007/2008)
Analysis of user demands/requirements
Data management, data collection
Realisation of services
Test (September – November 2007)
Evaluation
4
Partners
The partners for the project BAIM are:
 Rhein-Main-Verkehrsverbund GmbH
(concept, test, coordinator)
 Verkehrsverbund Berlin-Brandenburg GmbH
(concept, test)
 HaCon Ingenieurgesellschaft mbH
(route planning solutions, scheduling systems)
 IVU Traffic Technologies AG
(data integration)
 SemanticEdge
(natural language technologies)
 Forschungsinstitut Technologie-Behindertenhilfe
(user demands)
funded by
Bundesministerium für Wirtschaft un Tecnologie
(Federal Ministry of Economics and Technology)
5
What have we reached until now?
Results of a BAIM project phase I
 developed and demonstrated customer services
 internet based travel planer for barrier free route search
 speech recognition based travel planer for barrier free route
search
 station services (e.g. enhanced dynamic station plans)
 huge amount of collected data  base for phase 2 of the project
 market research and evaluation of services
 evaluated customer services
 market research study for phase 2 services in project
6
Market research
Results of a BAIM evalution (phase 1)
 35 interviews per region in November / December 2006
 blind / visual impairment:
wheel chair users:
walking impairment (temporary or permanent):
experts:
6 persons
10 persons
14 persons
5 persons
 not only organized users were acquired
 self organized monitored interviews and practices (screen traced)
 very helpful remarks in
 usability (concerning BAIM and other features)
 functionality (different approaches of RMV and VBB)
 not asked questions (semantics, other pieces of advice)
 substantial input for improving BAIM services (and for established
7
services too)!
Market research
Results of a BAIM market research study
 113 asked person in both regions in December
 limitation of walking: 55 persons (32 permanent, 23 temporary)
limitation of seeing: 27 persons
limitation of hearing: 31 persons
 carry out by a market research institute
 time per interview: about 140 minutes
 interviews based on charts of planed new services
8
Intention of using services
Erste Ergebnisse
Vergleich Fahrplanauskunft (Ausgabe verschiedene Detaillierung)
9
Intention of using services
Erste Ergebnisse
Vergleich Fahrplanauskunft (Ausgabe verschiedene Detaillierung)
10
Intention of using services
Erste Ergebnisse
Vergleich Fahrplanauskunft (Ausgabe verschiedene Detaillierung)
11
Intention of using services
Erste Ergebnisse
Vergleich Fahrplanauskunft (Ausgabe verschiedene Detaillierung)
12
Intention of using services
Erste Ergebnisse
Vergleich Fahrplanauskunft (Ausgabe verschiedene Detaillierung)
13
Intention of using services
Erste Ergebnisse
Vergleich Fahrplanauskunft (Ausgabe verschiedene Detaillierung)
14
Market research
Summary of a BAIM market research study
15
Market research
Summary of a BAIM market research study
 permanent limitation of walking
 most important: barrier-free travelling chains
 less important: aspects concerning presentation
 temporary limitation of walking
 similar to users with permanent limitation, but lower requirements
 “windfall gains”
 limitation of seeing
 most important: presentation of information (text, audio)
 less important: special content (with some exceptions)
 limitation of hearing
 most important: presentation of information (icons, plans), real-time
 less important: special content (with some exceptions)
16
New Services in phase 2
Planned prototypes phase 2
 integration of real-time-data and disruption information
 supervised connections based on user personalization
 push services by E-Mail (forwarding to MMS possible by user)
 automatic speech recognition services (identifying by
personalized telephone numbers)
 mobile services
 time table information
 enhanced station information
17
New Services (Realisation in phase 2)
Integration of real-time-data
 delays / cancellations of trains
 troubles with elevators and escalators
 data sources:
 RMV: Deutsche Bahn AG, Verkehrsgesellschaft Frankfurt/Main
 VBB: BVG, S-Bahn Berlin, Veolia, 85% of regional bus companies
Quelle: BLIC
18
Supervised connections I
based on „smart“ information (no delays considered)

Name für die Route
Arbeitsweg
Verbindung überwachen
Supervise route
19
Supervised connections II
Art der Benachrichtigung
E-Mail
SMS
E-Mailadresse / Mobiltelefonnummer
26.10.2006 6:52 Uhr
Aufzug S-Bahnsteig Gleis
2 S Treptower Park gestört
Route Arbeitsweg nicht
mehr barrierefrei, für
Alternativen hier klicken
Attention, Elevator on route 3 is out
of order, please reroute
20
New Services (Realisation in phase 2)
Mobile services
- Auskunft
Einzelauskunft
Ankunft/Abfahrt
Störungen
Impressum
- Auskunft
Einzelauskunft
Von:
Nach:
Datum:
Uhrzeit:
Weitere Optionen
Barrierefreies Reisen
- Auskunft
Störungsmeldungen
Linie
oder Station
Suchen
Suchen
21
New Services (Realisation in phase 2)
Dynamic Station plans
 2D- and 3D- View
22
Conclusion - outlook
Presentation time today is to short to get unlimited view of project
More ideas than funding in recent project
 indoor routing at stations
 3d modelling of stations (the complicated ones)
 supervised routes by real time data (scheduling data)
 barrier free route from address to station
 train-formation indicator real time
 push services on automatic speech system
Trying to get follow up funding by federal ministry!
23
Ideas
Reachability search
 destinations which can be reached by handicaped persons
 according to the individual requirements
24
Ideas
train-formation indicator
 access-points for wheel chair- users
 orientation on the platform
Example:
1
Stufe: 21 cm, Spalt: 15 cm,
Hublift im Steuerwagen vorhanden
Lokomotive
1
Reisezugwagen 2. Klasse / 1. Klasse
Unterführung
Aufzug
Steuerwagen mit Mehrzweckabteil
Treppe
Fahrtrichtung
Bahnsteigdach
25
Thank you
for your attention!
Peter Vollmer
RMV Head of Communication
Alexander Pilz
VBB
26

BAIM project